Overall I really love and appreciate this practice. They really care and are thorough. They have been consistently very difficult to reach, without voicemail capability and typical hold time of 10 minutes or longer. This has been a challenge considering their office hours are typical business hours during the times I work. There also seems to be a lack of knowledge regarding their own website. I have sent multiple messages to the practice through that website and they have gone unanswered and I have been told they don't know what I'm talking about. I also never receive the tele-health links to my phone which has caused issues in appointment punctuality. March of 2021 will be officially 2 years that I have been with this practice. In that time according to them I have had 3 missed/no show appointments. That is not acceptable on my end, and it not the normal practice for me. However, further scheduling and punctuality concerns/issues have included the continued phone/tech issues on their end that have been going on, and have remained unresolved for some time now. While I understand I am obviously not the only patient they have to worry about, I have other health issues I am struggling with. They are not the only practice/physicians I see and I am constantly juggling a lot, while having a full time job. In the past 3 months I have been averaging a total of 3 to 4 doctor's appointments a month. So far, for the month of October I have 6 scheduled appointments. With brain fog being one of the common symptoms of autoimmune it has been somewhat discouraging to get some of the feed back about my appointments/punctuality. I agree that I should be held accountable but I feel like that goes both ways, and I am trying my best. I have never said anything to them about them being late or running behind for my appointments. I don't like the continued comments of me being let go as a patient constantly looming over me. Moving forward, I am hopeful that their office issues will soon be resolved and that using their portal will assist with future appointments. I would still highly recommend this practice to anyone, but just be aware that these are some things you may run into.
